Terms and Conditions for Gardeners Temple
These Terms and Conditions set out the basis on which Gardeners Temple provides gardening and outdoor maintenance services to domestic and commercial customers in the UK. By making a booking, confirming a quote, or allowing our team to start work, you agree to these service terms. Please read them carefully, as they explain how bookings are made, how payment works, when cancellations apply, what our responsibilities are, and how waste is handled in line with applicable rules. These terms are intended to be clear, fair, and practical, while protecting both the customer and the service provider.
In these terms, references to “we,” “us,” and “our” mean Gardeners Temple, and references to “you” or “the customer” mean the person or organisation requesting the service. The wording applies to routine garden care, seasonal maintenance, lawn work, planting, hedge work, clearance, and related outdoor services unless we agree otherwise in writing. Any additional terms in a written estimate, invoice, or job sheet will form part of the agreement where they do not conflict with these conditions.
We may update these terms from time to time to reflect operational or legal changes. The version in force at the time of booking will normally apply to that booking, unless a later written agreement states otherwise. If a particular service requires special arrangements, those arrangements must be confirmed in writing so that both sides know what has been agreed. Nothing in these terms affects your statutory rights where they apply.
Bookings with Gardeners Temple may be made by telephone, email, online enquiry, or through any other method we make available. A booking is not confirmed until we have accepted it and, where required, received any deposit or written acceptance of the quote. We may request photographs, access details, or a site description before accepting the booking so that we can provide a suitable estimate and assign the right team and equipment. Accuracy of the information you provide is important, because incorrect details may affect pricing, timings, or whether the work can be completed on the day.
When we provide a quotation, it is usually based on the information available at the time. If the actual conditions differ from those described, we may revise the quote before starting work or, where appropriate, pause the job and ask for approval to continue. Examples include hidden roots, restricted access, excessive waste, unsafe ground conditions, or additional tasks not originally included. Unless we state otherwise, quotations are valid for a limited period and may be withdrawn if circumstances change materially.
You are responsible for ensuring that access to the property is available on the scheduled date and time. This includes providing keys, alarm codes, gate access, parking arrangements where needed, and any instructions necessary for safe entry. If we are unable to access the site, or if the site is not ready for the work agreed, we may treat the visit as a late cancellation and charge accordingly. We may also rearrange the appointment if weather, safety, or operational issues make attendance unreasonable.
Payment terms for Gardeners Temple services will be set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due on completion of the work or within the stated payment period on the invoice. For larger projects or repeat work, we may request a deposit or staged payments before work begins and during the course of the project. Deposits are used to reserve time, cover planning, and secure materials or labour.
We accept the payment methods stated at the time of booking. If payment is not received by the due date, we may suspend further work, withhold future bookings, and recover any reasonable costs incurred in chasing outstanding balances. Late payment may also result in interest or fixed charges where permitted by law and where clearly stated on the invoice. You must pay all sums due in full without deduction unless we agree otherwise in writing.
Where a quoted price is based on estimated time, area size, or volume of waste, the final amount may change if the actual work is greater than expected. Any material change will normally be discussed as soon as practicable. If you ask us to carry out additional work during the visit, we may charge for that work at our standard rates or at another rate agreed before we proceed. All prices are stated in pounds sterling unless we specify otherwise.
Cancellations, Rescheduling, and Missed Appointments
If you need to cancel or change a booking with our gardening company, please give us as much notice as possible. Cancellations made within the notice period stated at the time of booking may not attract a charge, but short-notice cancellations may be charged in full or in part if we have already reserved staff, equipment, or materials. The exact amount will depend on the circumstances and any non-recoverable costs we have incurred.If we must cancel or reschedule due to weather, illness, equipment failure, safety concerns, or any other reason beyond our reasonable control, we will contact you as soon as possible to arrange an alternative date. We will not normally be liable for indirect losses caused by a rescheduled visit, such as inconvenience or loss of use of the garden, provided we act reasonably and in good faith. Where a deposit has been taken for a service we are unable to deliver, we will usually offer a refund or transfer the deposit to a new date.
Missed appointments caused by the customer, including failure to provide access or inaccurate address details, may be treated as a cancellation by you. If our team attends the site but cannot carry out the service for reasons outside our control, we may charge a call-out fee or the full booked amount depending on the work planned. Repeated cancellations, changes, or access failures may result in refusal of future bookings. Any cancellation rights that apply by law will remain available where relevant, although many gardening services arranged for a specific date may be exempt once performance has begun or been fully scheduled.
Service Standards and Customer Responsibilities
We aim to carry out all garden maintenance services with reasonable care and skill, using appropriate methods and equipment for the job agreed. However, the condition of outdoor spaces can vary widely, and some surfaces, plants, structures, and lawns are naturally fragile. You should tell us in advance about any special concerns, such as protected plants, irrigation systems, wildlife habitats, hidden utilities, pets, or delicate features that require extra caution. If you do not tell us about a known risk, we may not be responsible for damage that could reasonably have been avoided by giving that information.You remain responsible for removing or securing personal items, fragile objects, ornaments, and valuable equipment from work areas before we begin. Where necessary, you should make sure pets and children are kept away from active work zones. We may pause work if conditions are unsafe or if continuing would risk injury, property damage, or breach of law. If the work site contains suspected hazardous materials, aggressive animals, or unsafe structures, we may refuse to proceed until the issue is resolved.
Our liability is limited to losses caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. We are not responsible for indirect or consequential losses, such as lost profits, loss of enjoyment, or business interruption, unless the law says otherwise. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. If damage occurs, you must tell us promptly so that we can inspect the issue and consider an appropriate remedy.
Waste, Clearance, and Disposal Regulations
Where our work creates green waste, soil, branches, turf, or other removable material, disposal will be handled in accordance with applicable UK waste requirements and the arrangements stated in the quote. Unless agreed otherwise, waste produced as part of the job may be removed by us for an additional fee, or left on site in a suitable location if that is what you request and if it is safe and lawful to do so. We reserve the right to refuse to remove waste that is contaminated, hazardous, or outside the scope of the original service.We will take reasonable steps to dispose of waste responsibly, which may include recycling, composting where appropriate, or using licensed facilities. You agree not to ask us to dispose of prohibited items unless we have expressly agreed in writing and the handling is lawful. Prohibited or specially regulated waste may include asbestos, chemicals, oils, paint, batteries, gas cylinders, electrical goods, sharp metals, or other materials requiring specialist treatment. If such items are discovered on site, we may suspend work and charge for additional time or safe handling measures.
Ownership of waste normally passes to us only when we have agreed to remove it as part of the service and the relevant charge has been paid or will be paid under the booking terms. If waste is left on site at your request, you are responsible for its safe storage and disposal after we leave. We are not liable for loss, contamination, or environmental issues caused by items you asked us to leave behind. Any instructions you give about disposal must be lawful and consistent with the applicable regulations.
Changes, Complaints, and Governing Law
If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible so we can review the matter and, where appropriate, put it right. Any complaint should include enough detail for us to identify the job, the issue, and the outcome you are seeking. We may ask for photographs or other evidence. A complaint does not excuse non-payment of sums that are properly due, but we will always consider genuine issues fairly and in line with these terms.We may assign or subcontract parts of the work where needed to deliver the service efficiently, provided this does not materially reduce the standard expected. Any subcontractor engaged by us will be required to work under terms consistent with this agreement. If any part of these terms is found to be unenforceable, the remaining sections will continue in effect. Failure by us to enforce any provision on one occasion does not mean we waive the right to enforce it later.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales, or where applicable, the relevant law of the part of the UK in which the service is supplied. The courts with proper jurisdiction will have responsibility for resolving disputes that cannot be settled informally. By using Gardeners Temple, you confirm that you have read, understood, and agreed to these service terms, which are intended to support a clear and professional working relationship for all garden services provided under our name.